<%NUMBERING1%>.<%NUMBERING2%>.<%NUMBERING3%> PRTG Manual: Uninstall PRTG Products

Whether you uninstall an entire PRTG installation or a remote probe installation, take the following steps. Use the Windows uninstall routines to remove the software from your system.

Step 1

From the Windows Start menu, run Uninstall PRTG Network Monitor or open your Windows Control Panel and select the desired entry in the Programs and Features section. For uninstalling a remote probe, only the second option applies. Depending on the installed products, not all uninstall programs are available.

Step 2

If asked, confirm the question of the Windows User Account Control with Yes to allow the program to uninstall. The software uninstall dialog guides you through the uninstall process.

Step 3

Confirm the removal of the software by clicking Yes.

Uninstall PRTG Network Monitor Step 1

Uninstall PRTG Network Monitor Step 1

Step 4

Wait while the software is being removed.

Uninstall PRTG Network Monitor Step 2

Uninstall PRTG Network Monitor Step 2

Step 5

Confirm a system restart by clicking Yes.

Uninstall PRTG Network Monitor Step 3

Uninstall PRTG Network Monitor Step 3

Step 6

After restarting the system, the software is removed, but there is still some custom data in the PRTG program directory. If you have uninstalled an entire PRTG installation or a remote probe installation, your monitoring data is still stored on the system. To completely remove all PRTG data, delete the PRTG Network Monitor folder as well as the Paessler\PRTG Network Monitor folder in the PRTG data directory.

icon-square-cyanFor more information on where the data is stored, see section Data Storage.

Step 7

During the installation of PRTG, a component called Npcap is also installed on your system. After uninstalling PRTG, this feature needs to be uninstalled manually. To do so, open your Windows Control Panel and select Npcap 0.9983 in the Programs and Features section. Click Uninstall to remove this feature from your Windows system.

icon-i-round-redIf you updated to PRTG 19.2.50, you also need to manually uninstall the Npcap loopback adapter.

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Can we remotely and silently UNinstall a remote probe?

Installing the Software—Topics

Keywords: Install,Install Uninstall